Terms & Conditions

1. Introduction & scope

These Terms apply to all users of the Vojo Media platform, including device owners, administrators, and authorised users. By purchasing, subscribing to, or using any Vojo Media product or service, you acknowledge that you have read, understood, and agreed to these Terms.

Business customers only. These Terms apply only to customers acting in the course of a business. By accepting them you confirm that you are not a consumer and are not entering into this agreement for purposes outside your trade, business, craft, or profession.

These Terms are the primary governing terms for all Services and Add-ons. Where a specific Add-on has its own terms, those terms apply in addition to these Terms; if they conflict with these Terms, these Terms take precedence unless the Add-on terms expressly state otherwise.

2. Definitions

The following definitions apply throughout these Terms:

• “Vojo Media”, “we”, “us”, “our” — Vojo Media Limited.
• “User”, “you”, “Customer”, “your” — the company or organisation accessing the Services in the course of its business.
• “Devices” — the Vojo Harvester and Vojo Player hardware, or any other hardware supplied by Vojo Media.
• “Platform” — the Vojo online portal for device and campaign management.
• “Add-ons” — additional features or services available for purchase.
• “Creative” — any publishable or deployable content intended for display on a digital screen, including images, video, and other media used in advertising or promotional campaigns.
• “Fingerprinting” — the process of applying Vojo Media’s patented fingerprint technology to a Creative. A fingerprint is a unique digital signature permanently assigned to a single Creative on upload. Each Creative receives a distinct, single-use fingerprint that cannot be modified, reassigned, or reused. Any change to a Creative requires a new upload, which generates a new fingerprint.
• “Verified Display” (also “Deployment” / “Deployed Creative”) — the first verified display of a fingerprinted Creative at a specific Site within a billing period, confirmed by Vojo’s Proof of Display™ technology. This is the billable unit: a Creative is billed once per Site per billing period, regardless of the number of subsequent plays in that period.
• “Storage” — the data capacity allocated to your account for Creative uploads, fingerprinted Creatives, and campaign logs, subject to the 10GB fair-usage allowance unless additional Storage is purchased.
• “Fair Usage” — the reasonable limits applied to an account to maintain system efficiency for all users.

3. Device subscriptions & user access

3.1 Subscription model

A Vojo Player device requires an active subscription to access the Platform and associated services. Subscriptions are billed monthly or annually, depending on the plan selected at sign-up or in your proposal. A device is added to your subscription when it is activated on the Platform — that is, when it is registered and becomes operational within the Vojo system.

On activation, the first payment is prorated based on the remaining days in the current billing period and charged automatically through our payment processor. From the next full billing period, all devices on the account follow the same billing cycle for predictable, consolidated billing. The subscription fee includes access to the Platform, device-management tools, and standard support.

3.2 User access

Access to the Platform is determined by the number of devices on your account:

User accounts are non-transferable and may not be shared across organisations.

4. Fees & billing structure

Vojo Media uses a transparent, modular billing structure designed to scale with your network. Charges are made up of the following components:

• 4.1 One-time hardware fee. A one-off charge applies at the time of purchase for all Vojo hardware devices, including setup and onboarding support.
• 4.2 Recurring fee — Players. Each Vojo Player is subject to a recurring subscription fee, which includes ongoing access to the Platform for creative scheduling and standard player reporting.
• 4.3 Optional recurring fee — Harvesters. A Vojo Harvester has no base subscription fee. Advanced Harvester features (for example display-health and network-status insights) are an optional Add-on, enabled per device, which activates a recurring fee for that device only.
• 4.4 Per Verified Display charge. A usage-based fee applies per Verified Display, as defined in section 2. It is incurred only when a display is confirmed by Vojo’s Proof of Display™ technology, so you pay for real, verified delivery rather than scheduled plays.

Pricing is provided on request and tailored to your deployment; a minimum quota applies for personalised quotes. Please contact your Vojo account manager to discuss your requirements.

5. Add-ons

5.1 Available add-ons

You may purchase Add-ons to extend Platform functionality, including:

• Premium Support (see section 13);
• priority Fingerprint processing;
• expanded Storage capacity;
• additional user accounts.

5.2 Add-on terms

These Terms are the primary terms for all Add-ons unless specific Add-on terms are provided at the time of purchase; where they conflict, these Terms take precedence. Add-ons may be billed monthly, quarterly, or annually, and the price and billing frequency are shown at the time of purchase. New Add-ons may be introduced at any time, with their terms provided at purchase if not already covered here.

5.3 Add-on cancellation — user and Storage limits

User accounts. To cancel an additional-user Add-on, your account must first be within the standard device-based user allowance in section 3.2. For example, an account with 4 devices includes 2 user accounts; if it currently has 4 active users (2 included plus 2 added via an Add-on), you must reduce active users to 2 before the Add-on can be cancelled.

Storage. To cancel an additional-Storage Add-on, you must first reduce your stored data to within the standard 10GB allowance.

5.4 Cancellation

You must cancel a subscription or Add-on at least 10 business days before the next billing date to avoid being charged for the next billing period. If you cancel your account, any associated Add-ons (including Premium Support) terminate immediately, and no refund is given for the remaining term.

6. Storage & fingerprinting

6.1 Storage allowance

Each account includes a 10GB fair-usage allowance covering Creative uploads, fingerprinted Creatives, and campaign log and reporting data. If you approach the allowance we will let you know; if it is exceeded, further uploads may be paused until you purchase additional Storage or reduce stored data. Additional Storage is available as an Add-on.

6.2 Fingerprinting allocation

Fingerprinting is processed on a first-come, first-served basis. Accounts without the priority Fingerprinting Add-on are processed in a standard queue: priority jobs are processed ahead of standard jobs at a ratio of three priority jobs to one standard job. Processing time depends on the size and complexity of the Creative.

7. Billing & payment

7.1 Payment processor

Payments are processed securely through Stripe or another payment provider chosen by Vojo Media. By completing a purchase, you authorise Vojo Media to collect recurring payments automatically on the due date for the contract duration or until cancelled.

7.2 Billing cycle

Subscriptions and Add-ons are billed on the selected cycle (monthly, quarterly, or annually), and recurring charges are billed automatically on the due date using the primary payment method on file.

7.3 Device subscriptions

A Player subscription begins when the device is registered and active on the Platform. A Harvester incurs no recurring fee unless advanced features are enabled (section 4.3). If a device is activated mid-period, the first fee is prorated for the remaining days; from the second period onward, all active devices follow the same consolidated cycle.

7.4 Per Verified Display billing

Verified Display charges are billed separately from device subscriptions. Invoices for Verified Displays are issued within five (5) business days after the end of each calendar month, to allow final validation of the period’s activity. Charges apply only to valid, fingerprinted Creatives confirmed as displayed via Proof of Display™; invalid or unrecognised fingerprints are excluded. Detailed breakdowns are available on the Platform to support reconciliation.

7.5 Pricing adjustments

Pricing may be adjusted from time to time, and is reviewed at least annually. We will give you at least 30 days’ notice before any increase takes effect, sent to the billing email address on your account. This section and section 8 (standard pricing) operate together; where both could apply, the longer notice period applies.

7.6 Taxes

All fees are exclusive of applicable taxes, which are added at checkout. You are responsible for any taxes, duties, or regulatory fees imposed by any tax authority, other than taxes on our income.

7.7 Refunds

Fees for Services, devices, Add-ons, and support are non-refundable except where required by law. Any discretionary refund is assessed by Vojo Media on a case-by-case basis.

7.8 Non-payment

Device subscriptions. Failure to pay within 30 days of the due date may result in temporary suspension or, at our discretion, account termination.

Verified Display charges. Failure to pay a Verified Display invoice within 7 days of the invoice date may result in suspension of access to display data in the Platform. Verification continues during suspension, and access is restored promptly once the outstanding balance is cleared. We will not withhold data you are legally entitled to receive (for example, in response to a valid data-subject request).

Subject to section 15, Vojo Media is not responsible for losses arising from a suspension caused by non-payment.

8. Standard pricing & adjustments

Any Service, device, subscription, or usage charge not covered by an accepted Quote is subject to Vojo Media’s standard pricing, available on request. On expiry or termination of a Quote, all Services and devices revert to the standard pricing in effect at that time. We may update standard pricing on at least 30 days’ notice (by email or through the Platform). Continued use of the Services after a Quote expires constitutes acceptance of the standard pricing then in effect. We are not obliged to publish standard pricing, and may offer tailored pricing at our discretion; minimum quotas apply.

9. Quote pricing

Vojo Media may issue custom pricing through its quoting service, setting out pricing and terms for hardware, subscriptions, services, or features tailored to your requirements. No separate contract is required — these Terms govern all Services provided under a Quote.

• 9.1 Quote pricing is available only to customers who meet minimum-volume or other eligibility criteria set by Vojo Media. We may decline to issue a Quote.
• 9.2 Quotes are valid for 30 calendar days from issue. If not accepted in writing (including by email or in-Platform acceptance) and paid within that period, the Quote expires and standard pricing applies.
• 9.3 On acceptance and payment, the Quote’s pricing and terms become binding for the period stated in the Quote (the “Quote term”).
• 9.4 During the Quote term, additional hardware or subscriptions are billed at the Quote rates, fixed rates apply as stated, and accepted Quote pricing cannot be reduced or cancelled by you except as set out in section 11.
• 9.5 At the end of the Quote term, Services revert to standard pricing. We may, but need not, offer a renewal or amended Quote.
• 9.6 Amended Quotes for additional services or devices are subject to the same acceptance and term conditions unless stated otherwise.

10. Acceptance of terms

By accessing or using the Platform, Services, or devices, or by completing any purchase or payment, you confirm that you have read, understood, and agree to be bound by these Terms, including any referenced policies. These Terms also constitute the terms of sale for all products and services offered by Vojo Media. If you do not agree to these Terms, you must not access or use any part of the Platform, Services, or devices.

11. Term, termination & data retention

11.1 Termination by you

You may terminate your account at any time, provided you are not within a fixed Quote term. Termination requests must be made at least 10 business days before the next billing date to avoid renewal charges; a request received later than that takes effect at the end of the following billing period.

11.2 Termination by Vojo Media for breach

We may suspend or terminate Services, accounts, or Platform access with immediate effect for a material breach of these Terms, including: non-payment beyond 30 days of the due date; fraudulent, unlawful, or abusive use of the Services; attempted reverse engineering, copying, or misuse of our intellectual property; or conduct that damages Vojo Media’s reputation or its ability to serve other customers. On termination for breach, no refund is due, you must immediately stop using the Services and return any Vojo Media property if requested, and we may pursue our legal remedies.

11.3 Data retention

Campaign data, report data, and Creatives are retained for 6 months following the end of an account. After that period, the data may be permanently deleted unless retention is required by law.

12. Device warranty

12.1 Coverage

Vojo Media provides a 24-month limited warranty on all devices from the date of purchase, covering defects in materials and workmanship under normal use. You may make more than one valid claim per device during the warranty period. A replacement device carries the remaining warranty of the device it replaces (the warranty period runs from the original purchase date and does not reset).

12.2 Exclusions

The warranty does not cover:

• water damage or exposure to moisture;
• accidental damage, misuse, or neglect;
• unauthorised modification, repair, or tampering;
• power surges or external environmental factors;
• normal wear and tear, or cosmetic damage that does not affect functionality.

12.3 Making a claim

Report any issue promptly via the Vojo Support portal or by emailing warranties@vojo-media.com. The date you report the issue is the issue date for warranty eligibility, and claims must be made within the 24-month period.

12.4 Resolution

We will acknowledge a claim within 2 business days and assess whether it is covered. If covered, we will repair, replace, or credit at our discretion. If the issue falls outside the warranty, any repair or replacement is at your expense. This warranty is in addition to, and does not affect, any rights you may have under applicable law.

13. Support & service levels

13.1 Basic support (included)

Included with hardware purchase. Target response time: 5 business days from receipt of request, guaranteeing acknowledgement, not resolution. Requests must be submitted by email to support@vojo-media.com. No ticketing-system access is included.

13.2 Premium Support (paid Add-on)

Available on a 3-month or annual term. Includes a dedicated account manager as a single point of contact, a target response time of 48 hours from receipt of a ticket (acknowledgement, not resolution), and access to the online ticketing system as well as email support. If your account is cancelled, Premium Support terminates immediately with no refund for the remaining term.

14. Governing law & dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the law of Northern Ireland.

The parties will seek to resolve any dispute through the following steps:

• Negotiation — the parties first attempt to resolve the dispute through direct discussions within 30 days of written notice of it.
• Mediation — if unresolved, either party may refer the dispute to mediation by a mutually agreed independent mediator, with costs shared equally.
• Courts — if mediation does not resolve the dispute, it is submitted to the exclusive jurisdiction of the courts of Northern Ireland.

Nothing in this section prevents either party from seeking injunctive relief or other equitable remedies where needed to prevent harm or enforce its rights.

15. Limitation of liability

15.1 Liabilities we do not exclude. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.

15.2 Cap on liability. Subject to section 15.1, our total aggregate liability to you arising out of or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to Vojo Media in the 12 months immediately preceding the event giving rise to the claim.

15.3 Excluded losses. Subject to section 15.1, we are not liable for any indirect, incidental, consequential, or special losses, or for any loss of profit, revenue, data, business, opportunity, or goodwill, even if advised of the possibility. We are also not liable for losses arising from: third-party services, software, or hardware (including media players, displays, and third-party signage systems); third-party hosting, data-centre, or network disruptions beyond our reasonable control; or any Creative uploaded, deployed, or displayed through the Platform or devices, for which you are solely responsible (including its compliance with applicable laws and third-party rights).

15.4 No guarantee of uninterrupted service. We will make reasonable efforts to keep the Services available, but do not warrant that they will operate without interruption, error, or security vulnerability.

15.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, government action, strikes, supply- chain disruption, or cyber-attacks.

16. Indemnification

You agree to defend, indemnify, and hold harmless Vojo Media and its affiliates, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Platform, devices, or Services;
• any Creative uploaded, deployed, or displayed through the Platform or devices;
• any breach of these Terms, applicable law, or third-party rights (including copyright, trademark, data-protection, and advertising regulations);
• any damage to third-party hardware, screens, or network infrastructure caused by your improper installation or use of Vojo devices; and
• any advertising dispute, regulatory action, or fine relating to content displayed using the Services (including misleading advertising, unauthorised IP use, or offensive or defamatory content).

We may, at our own expense, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate. The obligations in this section survive termination or expiry of this agreement.

17. Intellectual property & confidentiality

The Platform, Proof of Display™ technology, devices, Fingerprinting system, and all associated software, hardware, and methodologies are proprietary to Vojo Media and protected by patents, trademarks, copyright, and trade secrets.

You agree that you will not, and will not permit any third party to:

• reverse engineer, decompile, or disassemble Vojo Media’s technology, except to the extent this restriction is prohibited by applicable law (including any right to decompile for interoperability);
• copy, modify, reproduce, or create derivative works based on the Platform, devices, or Fingerprinting technology;
• access our proprietary systems, software, or databases in an unauthorised manner;
• use the Services, devices, or Platform to develop, improve, or train competing technologies; or
• replicate Vojo’s Proof of Display™ methodology or Fingerprinting system without our prior written consent.

Any confidential or proprietary information shared by Vojo Media — including system architecture, operational methods, pricing, and business models — must be kept confidential and not used for competitive purposes. Misuse of our intellectual property may result in immediate termination of access and legal action, including injunctive relief and damages. The obligations in this section survive termination and remain enforceable for five (5) years after it.

18. Data protection

Vojo Media handles personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable privacy laws. Full details of how we handle personal data — including the data we collect, our lawful bases, retention, international transfers, and your rights — are set out in our Privacy Policy.

Processing on your behalf. Where Vojo Media processes personal data on your behalf in providing the Services, we act as a processor and you as the controller. In that case we will process such data only on your documented instructions and in accordance with the requirements of Article 28 of the UK GDPR, under a separate data-processing agreement which forms part of these Terms and is available on request.

Device sensing. Our Proof of Display™ system is designed to verify advertising playback, not to identify members of the public. Any signal data collected by our devices is handled in a privacy-preserving manner as described in our Privacy Policy.

19. Demo accounts

We may offer demo accounts at our discretion for evaluating the Platform, devices, and Services. Demo accounts are for non-commercial evaluation only and may not be used for live deployments or revenue-generating activity. A demo is typically active for 14 days from activation unless we agree otherwise in writing; no payment details are required, and we may modify, extend, or revoke demo access at any time.

After the demo period, you may still log in but access to data, services, and features is restricted. Demo data (uploaded Creatives, fingerprinted content, and logs) is retained for 30 days after the demo period, after which it may be permanently deleted. Any demo hardware remains the property of Vojo Media and must be returned on request or at the end of the demo, unless a written purchase or extended-use agreement is made; failure to return demo hardware may result in charges at our discretion. Demo accounts are provided “as-is,” without warranty or any guarantee of uptime, availability, or support.

20. Publicity & marketing

By using the Services, you grant Vojo Media the right to include your name, logo, and general use case in public marketing materials (such as our website, social media, investor presentations, and promotional content). If you prefer not to be featured, email support@vojo-media.com and we will make reasonable efforts to remove your details from future materials. We will not disclose your confidential or proprietary information without your prior written consent; references are limited to publicly available information or general descriptions unless otherwise agreed.

21. General

• Entire agreement. These Terms, together with any accepted Quote and Add-on terms, are the entire agreement between the parties and supersede any prior arrangement. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
• Severability. If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force.
• Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer ours, including on a sale or reorganisation of our business.
• Third-party rights. A person who is not a party to these Terms has no right to enforce them.
• Notices. Formal notices must be in writing and sent to the contact details on your account or, for notices to us, to support@vojo-media.com.
• Waiver & variation. A failure to enforce a provision is not a waiver of it, and no variation of these Terms is effective unless made in accordance with section 22.

22. Changes to these Terms

We may update these Terms from time to time. We will give at least 30 days’ notice before any material change takes effect (by email or through the Platform). Continued use of the Services after that notice period constitutes acceptance of the updated Terms.

23. Contact

For support or enquiries, contact us:

• Email: support@vojo-media.com
• Phone: 028 9260 0895